It started with a purchase. Order on-line, wait to be notified for store pick up. Then the excruciating process of unpacking. I’ve never seen more plastic, styrofoam, accessories in baggies, and LITTLE STRIPS OF BLUE TAPE in my life. Nine minutes separating the item from its packaging. Then, the set-up. Mine would not go past the stage where you would be adding the ink cartridges. I read their on-line FAQ’s, Googled the model number and the error code to no avail. After 7 attempts (including turning the unit off and on, unplugging from the wall, restarting the set-up, etc.) I called Tech Support. Once the “your call is important to us” recording played 23 times I had a real person on the line.
**We Have A Winner! Congratulations to Erin B. chosen 3.29.17**
“First, let me give you a quick back story to eliminate some of the suggestions you’ll probably have,” I helpfully began the convo. Told him the entire story. Then PTG (Phone Tech Guy) says, “so when did you get it?” “I got it today as I already told you,” I was holding it together. He continued, “did you try turning it off and back on?” “Yessss,” I maintained a calm demeanor, “Seven times, I told you that already also.” After 6 more questions, including “is there any blue tape on the cartridge located in the back of the unit” he put me on hold for 13 minutes. SOLUTION: they would send a new replacement in 2 to 5 business days.
Did I feel relieved? Nope, I felt like “NOW I’M GONNA HAVE TO RE-PACK FOR RETURN?!?!” But apologetic PTG said, “just recycle the original item.” (They told me to throw it away!) And that’s why I received another brand-new EPSON XP-830 color, wireless printer/scanner/fax machine. Why am I giving the new one (still sealed in box) away? Because, after disconnecting with PTG I discovered the REAL cartridge location is in the middle of the unit hiding under the document window. (If only he had given me correct info…) And you’ll never guess what was there. Little strips of blue tape and a baggie with instructions inside. I pulled all that out and the printer works beautifully.
SO I kept it and I gave it away. The winner is Erin B.